Terms of Service

Using DoorPost

You must be at least 18, or the age of majority where you live, to use DoorPost. You're responsible for the information you add and for keeping your phone secure. Please only add homes you own, rent or manage, and only forward mail you have the right to share. DoorPost is available in many countries, but some features work only in certain places (for example, county records and weather warnings are US-only today).

DoorPost Plus subscriptions

Some features need DoorPost Plus, a subscription sold through Apple’s App Store at the price shown in the app, in your local currency, before you buy (in the US, currently $9.99 a month or $79.99 a year). Prices may include or exclude local taxes depending on where you live.

• Free trial: new subscribers get a 14-day free trial. You won't be charged if you cancel at least 24 hours before it ends. Each Apple Account can use the trial once.
• Automatic renewal: after the trial, Apple charges your Apple Account at the start of each month or year until you cancel. It renews automatically unless you cancel at least 24 hours before the end of the current period.
• Cancelling: manage or cancel in iPhone Settings → your name → Subscriptions, or from Settings → DoorPost Plus in the app. You keep Plus until the end of the period you paid for.
• Refunds are handled by Apple under its policies and your local consumer laws (reportaproblem.apple.com).
• Price changes: if the price changes we'll tell you in advance, and Apple will ask for your consent where required.

The free plan includes limits (for example a number of AI scans each month and a number of records). We may change what's included in each plan. If a change takes away something you've paid for, it won't apply until your current subscription period ends.

Important: information, not professional advice

DoorPost helps you look after your home, but it is a tool, not a professional. Please read this section carefully.

• Maintenance plans, tips, schedules, costs and "cost of skipping" estimates are general guidance. They aren't a home inspection or advice from a licensed contractor, electrician, plumber or engineer. Check with a qualified professional before work that affects safety, gas, electrical, structure or your roof, and follow manufacturers' instructions and local codes.
• AI-read information (from labels, bills, statements, closing documents, mail and web lookups) can be wrong or incomplete. Always check it before relying on it.
• Appliance ages, lifespans, warranty dates, recall information, values and replacement costs are estimates. Check recalls with the manufacturer or your country’s product safety authority (in the US, the Consumer Product Safety Commission).
• County records (US) come from public data and may be out of date. Lot outlines and maps are approximate and are not a legal survey or a statement of your property lines.
• Weather alerts and warnings may be late, missing or wrong, and push notifications can fail. Never rely on DoorPost for your safety: follow official alerts from your national weather service, local authorities and emergency instructions. In an emergency, call your local emergency number (911 in the US).
• Mortgage, cost and spending information is for your records and is not financial, tax or legal advice.

Your content

You own what you add to DoorPost: your photos, documents, notes and records. You give us permission to process it only as needed to run the features you use (for example sending a photo for AI reading or receiving mail at your home's address), as described in the Privacy Policy. Most of your content stays on your phone; we aren't responsible for backing it up, so keep copies of anything important.

Your home's email address

Your home's address on mydoorpost.net is for receiving receipts, bills, estimates and similar mail for your home. Don't use it to receive anything illegal or to collect someone else's mail without permission. We may turn off an address that's being misused. The address belongs to DoorPost, not to you, and is retired when you turn it off, change your home's address or erase DoorPost.

Things you may not do

• Break the law or anyone's rights using DoorPost
• Try to get into our servers, other people's data or parts of the service you aren't meant to reach
• Copy, reverse engineer, resell or build a competing product from the app, except where the law allows
• Overload or interfere with the service, or use automated tools to access it
• Get around plan limits or the subscription system

Our app and other services

DoorPost, its design and its content (other than your content) belong to Three Oaks Digital LLC. We give you a personal, non-transferable license to use the app on Apple devices you own or control, under these terms and Apple's Usage Rules.

DoorPost uses and links to services run by others (such as Apple Maps, Apple Weather, Google Street View, the National Weather Service, Amazon and manufacturers' websites). Their terms apply to them, and we aren't responsible for their content or availability. Some links in DoorPost may be affiliate links that earn us a commission; this never costs you more.

Changes and ending

We're always improving DoorPost and may add, change or remove features. You can stop using DoorPost anytime by deleting the app (remember to cancel Plus in your Apple Account too). We may suspend or end access if you break these terms. Sections that by their nature should last (such as disclaimers and limits of liability) continue after you stop using DoorPost.

Disclaimers

To the fullest extent the law allows, DoorPost is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the service will be uninterrupted, error-free or that content will be accurate or complete. Nothing in these terms limits rights you have under consumer law that can’t be limited by agreement.

Limit of liability

To the fullest extent the law allows, Three Oaks Digital LLC won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost data, property damage, injury or costs that result from relying on DoorPost's information, alerts or estimates. Our total liability for any claim about DoorPost is limited to the greater of the amount you paid us for DoorPost in the 12 months before the claim, or US$50. Some places don't allow these limits, so they may not all apply to you.

Indemnity

If you misuse DoorPost or break these terms and that leads to a claim against us, you agree to cover our reasonable costs, including legal fees, to the extent the law allows.

Disputes

Before filing a claim, please email us so we can try to resolve it.

These terms are governed by the laws of the State of Oklahoma, USA, without regard to its conflict-of-law rules, and disputes that aren’t resolved informally will be handled in the state or federal courts located in Oklahoma.

If you’re a consumer living outside the United States (for example in the EU or UK), nothing in these terms takes away the protections of the laws of the country where you live, and you may bring a claim in your local courts. EU consumers can also use the EU’s online dispute resolution platform.

Apple

These terms are between you and Three Oaks Digital LLC, not Apple. Apple isn't responsible for DoorPost or its content, and has no obligation to provide maintenance or support for it. If DoorPost fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for DoorPost. Apple isn't responsible for any claims relating to DoorPost, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection or privacy claims, or claims that it infringes someone's intellectual property; we are responsible for those to the extent these terms require. You confirm that you aren't in a country subject to a U.S. government embargo or listed as a terrorist-supporting country, and that you aren't on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Changes to these terms

We may update these terms. We'll change the date at the top, and if a change is significant we'll tell you in the app before it takes effect. Continuing to use DoorPost after that means you accept the new terms.

Contact

Three Oaks Digital LLC · support@threeoaksdigital.net